Withdrawal Policy

At Ludo24, we are committed to providing a seamless and secure experience for our users. Our Withdrawal Policy outlines the steps and conditions for withdrawing your winnings from the Ludo24 app.

1. Eligibility for Withdrawal :
● Users must have a verified Ludo24 account to initiate withdrawals.
● Winnings are eligible for withdrawal only after fulfilling the necessary gameplay requirements, if applicable.
● Minimum withdrawal amounts may apply, which will be displayed in the withdrawal section of the app.

2. Withdrawal Methods :
● Users can withdraw their winnings through various payment methods, including UPI, bank transfer.
● Ensure that the payment details provided are accurate and belong to the account holder. Ludo24 is not responsible for failed/successful transactions due to incorrect details.

3. Processing Time :
● Withdrawals are processed within 2 minutes but in some cases it takes upto 24 to 72 hours of the request, excluding weekends and public holidays.
● In some cases, additional verification may be required, which could extend the processing time.

4. Verification Process :
● For first-time withdrawals PAN Verifications is required.
● Ludo24 reserves the right to delay or decline withdrawal requests if fraudulent activity is suspected.

5. Fees and Charges :
● Ludo24 does not charge any fees for withdrawals. However, your bank or payment gateway may levy charges, which will be borne by the user.

6. Withdrawal Limits :
● Daily withdrawal limits may apply, depending on the user's account status and overall activity within the app.

7. Dispute Resolution :
● In case of any disputes or issues with withdrawals, users can contact our customer support team through the app for assistance.
● Ludo24 aims to resolve disputes promptly but reserves the right to take up to 30 days to investigate and resolve complex issues.

8. Policy Changes :
● Ludo24 reserves the right to modify or update this Withdrawal Policy at any time. Users will be notified of significant changes through the app.
By using the Ludo24 app, you agree to abide by this Withdrawal Policy. For any questions or concerns, please reach out to our customer support team.